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At Genfity, we do not provide refunds for any of our digital services. This policy applies to all our services including website development, WhatsApp API services, subscriptions, and all other digital solutions.

Important: We do not provide refunds because every domain and website ordered will be automatically registered with our domain and server system. Additionally, digital services such as WhatsApp API subscriptions, custom development work, and consulting services are immediately provisioned upon payment.

Please ensure that the domain name, website design, and service specifications you order are correct before completing your purchase, as no changes or refunds will be possible after payment is processed.

Reasons for No Refund Policy:

• Automatic Domain Registration: Domains are registered immediately and incur real costs
• Server Resource Allocation: Server space and resources are allocated upon purchase
• Immediate Service Activation: WhatsApp API and other services are activated instantly
• Custom Development Work: Development time and resources are committed immediately
• Third-party Costs: Many services involve third-party fees that cannot be recovered

While we do not offer refunds, we are committed to providing excellent customer service and resolving any issues you may encounter with our services.

If You Experience Issues

1. Contact our customer service team immediately at [email protected]
2. Provide detailed description of the issue you're experiencing
3. Include your order/transaction details for faster assistance
4. Our technical team will work to resolve the issue promptly
5. We will provide alternative solutions or service corrections when possible

What We Can Help With

• Technical issues with website functionality
• WhatsApp API connection or configuration problems
• Design revisions within agreed scope
• Server or hosting-related issues
• Service setup and configuration support

All payments are processed securely through our payment gateway partners:

• Bank Transfer: Virtual Account - Instant confirmation
• Credit/Debit Cards: Visa, Mastercard - Real-time processing
• E-Wallets: OVO, DANA, ShopeePay, LinkAja - Instant payment
• Retail Outlets: Indomaret, Alfamart - Cash payment available
• QRIS: Scan and pay with any compatible app

Service Limitations

• Force Majeure: We are not liable for service interruptions due to natural disasters, government regulations, or other uncontrollable events
• Third-Party Dependencies: Services dependent on external platforms (WhatsApp, domain registrars, etc.) may experience limitations beyond our control
• Technology Changes: Platform updates or API changes may affect service functionality
• Internet Connectivity: Client internet issues are not grounds for service complaints

Responsibility Disclaimer

By purchasing our services, you acknowledge that you understand the digital nature of our offerings and accept full responsibility for verifying all details before payment. We recommend consulting with our team if you have any questions about service specifications.